Inside Sales Representative - Rail (Sales)
L.B. Foster Company, established in 1902, is a leading manufacturer, fabricator, and distributor of products for the transportation, construction, utility, and energy markets with location in North America and Europe. We have been recognized for achievement in manufacturing excellence, financial growth, and our impressive safety record. The corporation owns divisions and subsidiaries that supply products to industries requiring rail and rail accessories; bridge decking and highway products; precast concrete buildings; and threaded and coated pipe. L.B. Foster markets its products worldwide.
At L.B. Foster, our culture reflects our passion for integrity, accountability and safety. This culture is built on the quality of our workforce and a positive attitude toward continuous improvement, working in a safe environment and customer service.
JOB SUMMARY:
As an Inside Sales Representative at LB Foster, you are an integral part of our Sales team; responsible for selling company's products / services by calling and quoting perspective and established customers. You are responsible for supporting and coordinating with the field service group and outside salespeople to meet established sales quotas by obtaining orders and identifying and developing new customers. This role monitors competitive activity and trends within a defined territory.
ESSENTIAL FUNCTIONS:
- Diligently & promptly review and process field reports for quoting & billing.
- Develop and maintain working relationships with internal service team and sales team.
- Assist outside service and sales with product and service information.
- Determine actions required for customer problems with the goal of resolving them.
- Can enter quotes and orders with accuracy and efficiently complete invoicing.
- Develop sales opportunities by researching, soliciting, building rapport, providing information to outside sales and service.
- Capture accurate and complete information in Customer Relationship Management System (CRM).
- Support sales assignments by some (less than 10%) traveling to industrial plants and railroad customer sites.
- Develop sound working knowledge of hydraulic, pneumatic, and electrical systems.
- All other duties as assigned.
EXPERIENCE, EDUCATION, & LICENSE REQUIREMENTS:
- Bachelor's degree in Business, Marketing, Communications, Supply Chain or related field or equivalent of 4 years' experience working with customers in a sales/service environment required.
- Infor-Visual and SAP experience preferred.
- Prior hydraulic, pneumatic, electrical experience a plus.
SKILLS & ABILITIES:
- Strong working knowledge of Microsoft Office.
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- A high degree of reliability, professionalism, and the ability to independently with minimal supervision.
- Minimal travel required to customer locations.
- Ability to work in multiple software environment.
- Ability to work with multi-disciplinary teams.
- Ability & willingness to periodically assist field service teams in the field (required).
COMPETENCIES:
- Teamwork/facilitates collaboration
- Communication
- Customer focus
- Continuous Improvement
- Adaptability/Flexibility
- Integrity & trust
- Accountability/Work Ethic/Drive for Results
- Attention to detail/time management
- Interpersonal, Selling, Prospecting and Closing Skills
- Critical thinking
- Problem Solving
- Day-to-day management
THE BENEFITS:
- Medical, dental, vision benefits the first day of the month after hire
- Market-leading 401(k) program with company match
- 100% tuition reimbursement
- Two weeks paid parental leave
- Career development and advancement opportunities
Education
Preferred- Bachelors or better in Business Administration or related field
Skills
Preferred- Customer Service
- Organizing
- Communication/Written
- Communication/Spoke
- SAP
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description