Customer Service Representative (Administrative)
Reports to: Customer Service Manager
Job Summary: This position is responsible for serving customers and maintaining customer accounts.
Essential Duties
Respond to customer inquiries and requests for Explain and answer questions on utility bills and rate schedules via all communication platforms (face-to-face, telephone, email, online, etc.). Perform data entry for utility billing, deposit accounting and rate Perform customer utility usage Process service Receive and process payments made on BPW Balance cash Perform credit and collection Understand and utilize customer-based software systems including, but not limited to:
Customer Information System Residential Customer Portal Business Customer Portal Credit Card Processing Customer Screening Tools Electronic Service Order System AMI/MDM Systems to verify customer data and perform remote actions
Direct general BPW calls to appropriate departments when Promote favorable public image and maintain a professional and positive Assist Customer Programs Coordinators as Perform all other tasks as
Essential Qualifications
High school diploma or Effective workplace mathematical and information locating skills as demonstrated through WorkKeys assessment (Applied Math 3, Graphic Literacy-4). Excellent telephone and interpersonal Ability to deal effectively and respectfully with the general public and Working knowledge of Microsoft Word and Ability to work under 10-key pad experience and ability to enter data quickly and
Preferred Qualifications
Associate degree or equivalent education and Strong workplace skills as demonstrated through WorkKeys assessments (Applied Math 5, Graphic Literacy 5, Workplace Documents 5). Prior utility customer service experience (electric, cable, telecom, refuse)
Physical Requirements & Working Conditions
Normal office environment with minimum discomfort due to noise, dirt and Must be able to sit for long periods of Mental ability to frequently handle pressures related to working on multiple projects requiring attention to Must be able to work after hours for emergency
This job description is intended to describe the general nature and level of work being performed by a person assigned to this position. It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.
