Collection Agent- Auto (Finance)
We are seeking a Collection Agent for the Auto Credit Solutions Department.
The purpose of the Collection Agent is to resolve delinquency on auto loans. The role requires daily phone calls, processing payments and collection activity letters. The Collection Agent is accountable for assisting members with resolving loan delinquency, total loss and gap claim inquiries, Collateral Protection Insurance matters and /or other account issues affecting loan repayment. Perform skip tracing duties, examine delinquent loans, and make recommendations for extensions, due date changes, monitoring and responding to digital banking inquiries related to auto loan, refinance, and repossessions recommendations.
If you have Advanced Communication Skills, you should apply right away!
Highlights:
-
Make daily phone calls to past due auto loans to resolve delinquency
- Analyze delinquent auto loans and make recommendations for extension/due date change, refinancing, or repossession to Collection Manager
- Skip tracing past due accounts to locate member and/or gain current contact information
Experience:
Required
- 2 years experience collection and customer service experience in auto, consumer finance, or comparable customer service experience working in a credit union, bank, or other consumer finance company
- Knowledge of regulatory laws, practices, and procedures governing collection practices in Texas
- Thorough understanding and knowledge of the Fair Debt Collection Act
Education:
Required
- High School Diploma or equivalent
Skills & Knowledge:
Required
- Intermediate PC skills with knowledge of Microsoft Office Suite products: Word, Excel, and Outlook
- Advanced communication skills with the ability to talk to hostile members without being confrontational
- Detail oriented, organized, and reliable
- Ability to multitask and handle multiple accountabilities
- Prioritization of accountabilities and time management skills
- Work independently and with other team members
Schedule: Monday-Friday, 8:00 am to 5:00 pm; Rotating late shifts (10 am to 7 pm) + 1 Saturday per month = 9 am to 12 pm.
Flexibility: In Office; not remote or hybrid
Salary Range: $23.09 to $24.65/ Hour
Level of Work: 1C
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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