Process Improvement & Training Coordinator (Finance)

Essential Functions:
Process Improvement Support:

Conduct analyses of business processes to identify inefficiencies and recommend improvements.
Collaborate on process optimization projects, including ERP system upgrades and documentation of product data sheets.
Manage key project logs such as the CSI log, ensuring timely updates and resolution of entries.
Develop and maintain process documentation, standard operating procedures, and workflow diagrams.
Collect and analyze data to measure the success of implemented process improvements.
Assist in the development and communication of new policies and procedures.

Training Support:

Create concise and user-friendly training guides, cheat sheets, and other instructional materials.
Fill in as a facilitator for training sessions in the absence of the Head of Training & Process Improvement.
Assist in the scheduling, preparation, and logistics of training activities.
Provide one-on-one support to employees for training follow-ups or clarifications.

Duties and Responsibilities:

Support the implementation of process improvement initiatives to ensure alignment with organizational goals.
Document and address performance issues related to processes following established guidelines.
Coordinate with cross-functional teams to identify and resolve process-related issues.
Regularly review processes and recommend continuous improvements for efficiency.
Evaluate training effectiveness and recommend updates to ensure relevance and impact.
Maintain accurate records of training activities and project progress.