Tree Care Account Manager (Maintenance)

Job Purpose:
The Tree Care Account Manager is responsible for all aspects of tree sales and operations. Manages accounts
through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit
margins and optimal customer satisfaction. Establishes scope of work, estimates, proposals and scheduling of
multiple tree care jobs. Establishes and maintains good working relationships with clients. Follows all Company
policies, procedures and safety guidelines. Performs related work as required.

Key Responsibilities:
Ensures all safety procedures are always implemented
Ensures the number one priority of all crews and personnel is safety first
Assumes full responsibility for multiple tree care accounts
Manages customer expectations efficiently
Proposes tree care pruning, removals and plant health care recommendations and can implement with crews
Understands different pruning techniques and can implement with crews
Understands principles of tree removals, including rigging techniques and can implement with crews
Implementation of work zones during tree care operation, so that the crewmembers and public are kept safe
General understanding and implementation of traffic control, when necessary
Manages all tree care tools and equipment, so that unsafe and malfunctioning items are removed from service
immediately, until repaired or replaced
Manages regular service schedule for trucks and equipment
Addresses risks and hazards associated with all tree care operations (e.g. utility lines, space requirements etc.)
Develops and creates full tree care plans that include GPS mapping of trees along with recommendations
Utilizes company software correctly to schedule and manage accounts
Completes paperwork and customer requests accurately and on time
Creates effective reports and presentations using company templates
Attends client board meetings, conducts landscape walks with clients and independently
Makes responsible recommendations to clients
Tags removals ahead of time and works to direct crews on scope of work performed
Completes business processes in a timely and accurate fashion
Complies with and acts as role model for all organizational policies and procedures
Is available for on call emergencies
Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other staff
Follows up on outstanding proposals with clients
Sends tree care schedule to maintenance division and managers ahead of time
Post tree trimming notices when necessary