Service Manager (Project Management)

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

Full Benefits Package Including 401(k) Plan
Orthodontic Coverage
Paid Time Off
Paid Holidays
Paid Parental Leave
Fertility Assistance
Relocation Opportunities
Paid Uniforms
Boating Discounts
Tuition Reimbursement Program
Tool Repurchasing Program
ABYC Training

The Service Manager is responsible for managing service department and service teammates. The Service Manager will manage requirements of the service department to successfully achieve objectives and ensure service work is performed in a timely & efficient manner. The Service Manager reports to the General Manager.

Essential Duties and Responsibilities

Interpret the needs of SHM members and all vessels
Determine all maintenance needs and schedule all service work
Provide clear and precise instructions on work orders for technicians
Manage all service department teammates and equipment
Observe and listen to vessels in operation to detect unsafe or malfunctioning equipment, leaks, or other flaws in hull and superstructure
Performs tests on vessels and equipment using gauges and other standard testing devices
Oversee and monitor parts department to ensure timely ordering and maintain stock levels
Estimate cost of repairs
Provide timely updates and takes initiative to exceed member satisfaction, even if it requires overcoming challenges
Coordinate and manage activities of workers engaged in repairing, painting, and otherwise restoring vessels to seaworthy condition
Hire, train, motivate, mentor, and evaluate teammates while also leading by example
Follow and promote a safe working environment
Assist with repairing vessels as needed, including occasional hands-on
Coordinate with General Manager to ensure that the financial obligations of the service department are met
Set and meet ongoing goals of service department & marina
Order, return, receive, and dispatch parts to appropriate department
Source new suppliers that are cost efficient and high quality
Manage inventory as per Just in Time process (JIT)
Encourage sales and act as liaison with customers where appropriate
Assign parts and purchases to the appropriate vessels/tickets
Available to work overtime as needed
Other duties as assigned by Manager

Safety and Environmental Responsibilities

Follow SHM Safety and Environmental rules and complete required related training.
Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
Report all accidents, injuries, spills and near misses immediately.

Technical and Physical Requirements

High school diploma or equivalent required
5 years' relevant experience preferred
Proficient in Microsoft Office
ABYC and/or manufacturer certifications preferred
Ability to ascend and descend a ladder
Must carry own tools
Ability to work in confined spaces
Ability to lift 50 pounds
Basic boat handling skills a plus

Minimum Soft Skills Qualifications

Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
Follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Provides responsive service to our teammates and members
Continuously puts forth the extra effort to accomplish duties
Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
Works to build high performing teams while taking an interest in teammates' professional development
Organize, plan and manage teammates and processes efficiently
Unfailing commitment to continuous learning and growth
Acts with integrity and is open to feedback from all teammates
Willingly coaches teammates through change and leads all situations with positivity

The Company
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/. #safeharborcareers