Account Support Specialist (Arvig Answering Solutions) (Information Technology)

Who we are

At Arvig Answering Solutions, we help businesses stay connected with top-not answering services. We value teamwork, excellence, and making sure our employees feel appreciated. If you love helping clients and solving problems, you'll fit right in!

What You'll Do

• Support Clients
  • Be the go-to person for client questions via phone and email
  • Check in with new clients after 2, 4, and 6 weeks to make sure they're happy
  • Solve issues quickly and suggest fixes to prevent them for happening again
• Set Up and Maintain Accounts
  • Customize accounts to fix each client's needs
  • Test accounts to make sure everything works smoothly
  • Update client accounts regularly and keep everything running smoothly
• Reporting and Scheduling
  • Run reports to answer client questions
  • Update on-call schedules and train clients on scheduling tools
• Tech Maintenance
  • Help troubleshoot computer or system issues
  • Assist with system updates and upgrades when needed
• Jump In Where Needed
  • Help with calls during busy times
  • Be part of the after-hours on-call rotation

What You Need

• Education: High School Diploma or equivalent
• Experience: 2 years in a call center of client-facing role

Skills:

• Strong communication and customer service skills
• Great at staying organized and juggling tasks
• Comfortable with Microsoft Word and Excel

Bonus Points If You Have:

• An Associate's Degree
• 3 years of client support experience

Shift: Monday through Friday, 8:00AM-4:30PM, with some on-call time.

Why Join Us?

At Arvig, we don't just offer a job—we provide a path to a rewarding career, supported by a comprehensive benefits package designed to enhance your life both professionally and personally. Here's what you'll enjoy when you join our team:

Competitive Pay: Be rewarded for your talent and hard work with a wage that recognizes your contributions. Additional compensation is available in the form of bonuses or commissions.

Exceptional Insurance Options: Stay healthy and secure with health, dental, and vision insurance that keeps you and your family covered.

Plan for Your Future: Build financial security with our 401(k) plan and the added bonus of our Employee Stock Ownership Plan (ESOP)—because we believe in sharing our success.

Time for You: Recharge and balance work-life priorities with paid time off (PTO), holidays, and education reimbursement to support your growth.

Perks You'll Love: Take advantage of company service discounts and even FREE* internet (at your primary residence in the Arvig service area), so your connection at home is just as strong as the one you'll make with us.

At Arvig, we're committed to creating an environment where you can thrive. Join us and enjoy benefits that go beyond the ordinary, because we believe our employees deserve the best. If you're detail-oriented, organized, and enjoy helping people, we'd love to hear from you!

Please note: We are unlikely to sponsor H-1B visas due to limited availability.

Ready to grow your career? Apply today and become part of a team that's redefining excellence in customer service!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Customer Experience (NS)