Specialist, Parts (Finance)
Overview
Sell replacement parts, engines, and transmissions to all customers over the counter or through the shop. We represent multiple product lines including Detroit Diesel and Allison Transmission, along with MTU and Volvo Penta Industrial and Marine products.
Responsibilities
ESSENTIAL FUNCTIONS
- Focus on customer and Technician satisfaction while ensuring profitability.
- Assists retail customers by phone or in person in a friendly, professional, and efficient manner.
- Inform customers of related parts and specials.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Utilize manufacturer parts lookup, along with POS system to create customer quotes/sales orders.
- Ensure our Service Technicians have required parts readily available when needed.
- Receive payment from retail customers or obtain credit authorization.
- Locates out-of-stock parts from outside source and submit emergency order, if necessary.
- Examine returned parts and cores for defects, exchange defective parts and process credits/refunds.
- Perform cycle counts and/or inventory as required.
- Fill customer orders for daily shipment, delivery, or pick-up.
- Participates in all training programs and stay current on new products and product updates.
- Maintain a clean and safe work environment.
Qualifications
High School Graduate or General Education Degree (GED) and two to five years related experience.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
SKILLS & ABILITIES
Computer Skills
- Experience with Microsoft Office applications (Word, Excel, Outlook).
- Basic computer navigation and ability to navigate parts lookup in manufacturer portals
Competitive pay, a flexible work environment, and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and a promising future. We provide:
- 401(k) savings plan
- Tuition reimbursement
- Holidays
- Vacation
- Employee-assistance program
- Medical programs
- Dental programs
- Vision programs
- Flexible spending accounts
- Employee life and accident insurance
- Supplemental life and accident insurance
- Business travel accident insurance
- Short-term disability insurance
- Long-term disability insurance
- Flexible work schedules
- Sick time off
- Annual safety-shoe allowance
- Annual prescription safety-glasses allowance
