Memberships Event Manager - Hotel del Coronado, A Curio Collection by Hilton (Finance)

The iconic Hotel del Coronado is looking for a Membership Event Manager to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.

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Classification: Full-Time

Shift: Various - must be available to weekdays, weekends, and holidays.

Pay Rate:The annual salary range for this role is $70,000-$78,000 and is based on applicable and specialized experience and location.

What Will I Be Doing?

The goal of the membership department is to develop, organize, and implement initiatives that will optimally maximize and/or increase ID's, dues income, cash flow, and create a positive membership experience. Reports to Director of Membership Experience.

Qualifications:

Success in this role will demonstrate itself through the following attributes and skills:

Member Relations tasks include but are not limited to:

• Serve as the primary liaison for all member communication.
• Perform concierge services, including booking Spa, Dining, Room, and Recreation reservations for members.
• Set up and conduct new member orientations.
• Maintain and update the member database and Club website with directory information.
• Be available to assist members at any given time.
• Oversee membership administrative functions and support staff.
• Handle all aspects of member-related recoveries and ensure satisfaction

Event Management tasks include but are not limited to:

• Handle all aspects of event planning, coordination, and execution with attention to detail.
• Plan and oversee up to 50 events annually.
• Manage reservations and logistics for member events.
• Oversee and manage an annual event budget of $60k, ensuring cost control and adherence to financial goals.
• Collaborate with vendors and in-house departments to ensure seamless event execution.
• Work with Catering to create BEOs (Banquet Event Orders).
• Attend line-up and BEO meetings to ensure event requirements are met.
• Prepare cost breakdowns and revenue reports for accounting and tracking purposes.
• Ensure that all events align with the high standards and expectations of the Hotel Del Coronado brand.

Skills:

• Proficiency in Opera, Jonas, Go Concierge, Seat Advisor, Quark Xpress, and HotSOS, Club Essentials, Salesforce (optional)
• Ability to interact effectively with members, Del Resort Managers, and other departments while handling challenges professionally.
• Strong organizational skills to ensure smooth event planning and operations.
• Exceptional problem-solving skills and ability to handle last-minute changes or requests efficiently.
• Excellent communication skills to collaborate with vendors, departments, and members.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

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