Financial Aid Specialist (Finance)
Summary:
- Will be a part of the Finalize Aid Team and responsible for completing the non-student-facing processing for assigned responsibilities and ensuring all processing is completed timely and accurately.
- Areas of responsibility include complex and heavily regulated processing which requires specialized knowledge of financial aid regulations.
- Further, duties will vary based on team assignment but include conducting file reviews, ISIR reviews, approving financial aid awards, managing state-based funds such as Cal Grant, completing tuition obligation and R2T4 calculations, processing stipends, monitoring, and resolving title IV credit balances, processing refunds, NSLDS reporting, import/export file processing, resolving disbursement and origination errors, evaluating, and approving institutional aid, SEOG and private loan batches, completing various reports as direct.
- While this position is not student-facing, customer service is a critical aspect of this role as it supports all WCU and/or ACC campuses and works closely with various internal departments for resolution of issues and completion of multi-step processes.
Responsibilities:
- Managing assigned activity queue to ensure all activities are completed accurately and on time.
- Completing required reporting each week as prescribed by their leader. This includes reconciliation reporting, productivity reporting, and assigned reports.
- Review ISIRs where appropriate as a part of their assigned processes.
- Document activities, actions taken, and guidance to campus as necessary in the Student Information System.
- Adheres to College/University policies and procedures and conducts job responsibilities per the standards set out in the College/University's policies and procedures, applicable federal and state laws, and applicable professional standards.
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The Finalize Aid Team:
- Completes federal verification of files selected by the Department of Education not verified by the 3rd Party Servicer.
- Evaluates files for conflicting information and C-codes and provides guidance to resolve.
- Determines aid eligibility for federal, state, and institutional aid.
- Monitors FAME-approved spreadsheets and updates the Student Information System accordingly.
- Works Variance reports to identify and resolve award discrepancies.
- Manages and processes all aspects of Cal Grant, including initial award, award updates, responding to campus inquiries, and data entry on state sites.
- Processes Federal Work Study awards and payments
Qualifications:
- Bachelor's degree from an accredited College or University is preferred.
- Experienced candidates will be considered without a degree provided they have more than 5 years of financial aid experience and a combination of experience and education comparable to a bachelor's degree.
- Requires proficient knowledge of standards and processes within financial aid plus experience supporting campus operations in an educational setting.
- 3 years' financial aid experience required.
- 3 years of campus support or customer service.
- May not be in default on a federal student loan or owe repayment on a federal grant.
- Demonstrates the highest level of integrity, professional ethics, and confidentiality in all interactions.
- Higher than average computer skills.
- Strong Time Management skills.
- Ability to meet strict deadlines and complete work on time.
- Ability to adapt to a changing fast-paced environment.
- This is an onsite position where you will work in our administrative office in Irvine 5 days/week.
Compensation:
- $27.70 - $37.39/hour
- Great Benefits Package
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