Patient Care Coordinator (Healthcare)
Advanced ENT & Allergy, a long-standing member of the Louisville and Southern Indiana healthcare community, is seeking to add a dedicated and patient-oriented Patient Care Coordinator to their Team. As a growing mid-size practice, our company is large enough to have solid processes in place, but still maintains the small-office feel. A recent partnership with Southern Ear, Nose, Throat and Allergy (SENTA) physicians, a leading community of physician-led and patient focused practices, has brought additional growth opportunities to our team. Advanced ENT & Allergy is a busy practice providing a full spectrum of ENT care as well as a full complement of head and neck surgery. Our 13 Otolaryngologists and Board-Certified Allergist utilize the latest technology, research and patient care techniques to create a top tier patient experience.
Our Patient Care Coordinator supports our practice and provides an outstanding positive patient experience. The Patient Care Coordinator will provide administrative and clerical support to our Physician teams and work one-on-one with patients as they explore procedure options with our Physicians. The Patient Care Coordinator should have excellent verbal communication, an engaging personality, and willingness to talk through self-pay procedure options with patients.
JOB RESPONSIBILITIES
Prepares procedure information.Provides education to the patients being scheduled.Obtains patient/guardian signature on procedure acknowledgement forms.Schedules in-office procedures to utilize physicians time efficiently.Follow up with patients post-surgery and document.Follow up with patients not receiving treatment after consultation and document.Reviews pre-procedure diagnostic testing results for abnormal findings, notifies physician, if needed.Open availability to speak with patients regarding procedures, including outside of regular office hours.Ensures patients are contacted in a timely manner by assisting physician team with returning patient messages received on teams clinic voicemail.Obtain COVID test results from facilities and contact patients with results; notify physicians if there is a positive result.Prepare prescriptions for in-office procedures.Run Visit Tracking reports in the Practice Management System and compare to the physicians surgery schedule to verify that they have been billed.Follow-up on and document no-show and cancellations of procedures.Scanning of documents.Back up and assist all other departments when needed and/or when his/her work is completed.Assist with special projects when asked to promote Advanced ENT and Allergy.Maintain the confidentiality, security, and physical safety of all patients.Organize work area.Communicate problems with patients, Physicians or other personnel to the appropriate team lead.
Why SENTA Partners?
At SENTA Partners, we value our employees and are committed to fostering a culture of growth, innovation, and collaboration. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive and dynamic work environment.
Equal Opportunity Employer:
SENTA Partners is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
