Regional Quality Assurance Liaison (Maintenance)
Job Summary:
The Regional Quality Assurance Liaison is responsible for the implementation of the Quality Control Plan/SOW at various contract sites across the organizations territory and ensuring all work performed is in compliance with contract specifications. This position conducts regular inspections of the buildings, grounds, and/or any other areas as designated and reports results to the Custodial Business Managers and Associate Director of Environmental Services.
Essential Functions:
- Develop, implement, monitor, and ensure adherence to quality
- Act as a liaison between Goodwill and the customers. Control plan and contract specifications regarding performance.
- Monitor, inspect, and audit performance with respect to operational procedures and contractual obligations through regular audits and inspections.
- Regularly visit all sites included in contractual obligations to audit and evaluate personnel on requirements and standards.
- Communicate with and maintain strong working relationships with customers.
- Coordinate the collection and dissemination of information regarding customer satisfaction.
- Solicits and receives performance feedback from customer(s) and provides timely follow-up regarding resolution of any performance deficiencies.
- Maintain accurate records of all project inspections, audit deficiencies, and corrective actions taken.
- Responsible for generating reports and maintaining data for analysis and trend identification used as a basis for management action.
- Read, interpret, and implement contract language.
- Develop and deliver employee training programs to address deficiencies or improve processes.
- Knowledge of relevant workplace safety practices, proper use and storage of cleaning supplies/chemicals and associated Safety Data Sheets (OSHA HazCom), Blood Borne Pathogens, etc.
- Make recommendations to and audit the safety of HGI facilities.
- Launder rags, dust mop heads, and wet mops for all job sites. Sort/fold and have ready for crew to pick up.
- Assist in transporting employees when needed.
- Fill in as acting Supervisor when needed.
- Perform other duties as needed.
Minimum Requirements:
1. High school diploma or equivalent required.
2. Must have a valid driver's license, pass background and drug test.
3. Minimum of two (2) years prior custodial experience required. Supervisory experience preferred. *Specific contracts may have additional requirements.
4. Ability to lift with assistance up to 50lbs. and using lifting equipment such as belts.
Potential Career Paths:
- Regional Custodial Manager
- Associate Director of Environmental Services
