Concierge (Personal Services)

Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a
commitment to care for each other and is the foundation for developing positive relationships. We believe our
success has been built upon our responsiveness to these relationships and our ability to act upon them with
integrity. To help guide us towards this goal, all members of the Carter-Haston team follow a management
approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics
• Community Appearance
• Intentional Presentation
• Exceptional Homes?
• Prompt Service
• Resident Satisfaction
The 5 Ps
• Personality?
• Purpose?
• Passion?
• Preparation?
• Participation?
Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as
applicable.
Responsibilities
• Provide outstanding customer service to all residents, prospects, vendors, and other community members
including greeting everyone that enters the lobby of the community working to assess needs and notifying
the necessary person of arrival
• Assist the resident move in and out process by educating residents on community procedures, parking,
office hours, package and mail systems, and other community features and guidelines and by scheduling
elevators
• Acts as a liaison between the community, residents, or prospects and neighborhood organizations
• Maintains an organized and clean front desk, reception area, and package rooms; refills community
brochures, floor plans, and convenience lists as needed
• Contribute to building and sustaining resident satisfaction by providing excellent customer service and
flexing communication skills to build rapport with community visitors
• Check in and log packages for residents and notify residents of the delivery
• Manage and distribute resident dry cleaning when applicable
• Maintain schedule of amenity spaces for resident rentals and reservations and answer phone calls and route calls to appropriate team members for assistance
• Maintain Guest Suite reservation schedule and ensure proper payment and cleanliness upon guest
checkout
• Complete and submit detailed shift reports at the end of each shift
• Familiarize yourself with geographical directions, neighborhood attractions, special events, and local
landmarks to provide recommendations to community members and visitors
• Distribute parking passes and monitor parking lots/garages
• Familiarize yourself with current industry trends by conducting market surveys of local competitor rental
rates, concessions, and specials
• Ensure compliance by completing all courses on the Learning Management System by assigned due dates
• Adhere to all OSHA regulations, health, safety policies, and environmental laws. Promptly report any
unsafe activities or incidents to the Community Manager.
• Input service requests and upon completion, initiate follow-up procedures, which include contacting
residents and obtaining feedback regarding the service performed.
• Maintain a professional appearance, attitude, and consistent attendance record
• Perform other duties as assigned