AgPro
Machine Monitoring Specialist (Manufacturing)
Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact)
Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party
Perform remote diagnostics using Service ADVISOR™ Remote and Remote Display Access (RDA)
Quickly and accurately communicate summaries of actionable recommendations
Maintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Maintains current knowledge of John Deere and competitive products
Job Requirements:
3+ years' experience performing service repairs and diagnostics, specifically mechanical, electrical and hydraulic systems; agricultural and turf equipment preferred; demonstrated experience consistently meeting performance metrics preferred
Demonstrated outstanding customer service and communication skills
Experience with basic computer functions; experience using Deere systems preferred
Experience writing and speaking effectively to individuals and groups
Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
High School Diploma, GED, or equivalent experience
Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.
Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer
All positions require pre-employment screening.
Must be authorized to work in the United States.
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