Inside Sales/Customer Service (Sales)

Overview

Cash-Wa Distributinig is the largest privately owned broad-line food distributor in the Midwest. We service all or part of 11 midwestern states, with a strong emphasis on customer service. On a daily basis, Inside Sales Associates are responsible for providing direct sales support/customer service to customers and outside sales associates by phone and email. This position reports to the National Accounts Manager. If you are looking for a company that believes in giving the best service and value in the business, has a great team environment, and has room to grow, take a look at Cash-Wa!

Responsibilities

• Provide the highest level of customer service to both internal and external customers.
• Efficiently resolve customer issues.
• Leveraging systems and tools to process customer orders over the phone, provide customer and company reports, document necessary information, initiate credits, and provide any other customer support required.
• Clearly and concisely communicating across internal departments and with customers on sales, products, and routing.
• Balancing customer needs and company needs effectively.
• Cross-train to Will Call Desk position.
• Supporting the manufacturer recall process with customers and CWD.
• Other duties as assigned 

CWD is an EEOC employer and considers all applicants without regard to race, religion, color, national origin, sex, gender, age, veteran status, disability, or any other basis protected by law.

Qualifications

• High school diploma or equivalent required
• One-year of phone support customer service or sales experience strongly preferred
• Ability to read, write, and communicate in English as it relates to the job
• Ability to work rotating Sunday schedule (normally every 4 weeks) a must
• Computer experience including MS Office Suite and 10-key
• Distribution center or food service experience preferred
• Strong attention to detail, critical thinking, and basic mathematic skills
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment
• Ability to pass a background check and pre-employment drug screen

Essential Functions:
Constant* sitting; Constant use of arms, hands, fingers to perform desk-top duties and utilize computer; Constant use of speech and hearing abilities both on phone and in-person; Occasional** lifting up to 20 lbs
*Constant 80% +      **Occasional less than 10%
CWD is an EEOC employer and considers all applicants without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other basis protected by law.