Design Specialist (Creative Design)

WHY JOIN THE AMES COMPANIES

We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, and much more.

WHO WE ARE

The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich American history. The AMES story goes back to 1774, when Captain John Ames began making America's first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools helped build America for more than two hundred years. You can learn more about our history here.

Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. To learn more about out business lines, visit our website: https://www.homebyames.com/en-us/.

WHO YOU ARE

As the Design Specialist, you will demonstrate a high level of customer service while working with our customers to collaborate and design home organization projects in a timely and professional manner. You will have an eye for spatial, utility, and color scheme design visualization, with excellent product knowledge. Experience and skill in designing ClosetMaid products is a plus. Must be a great communicator who can interact with clients, design closet systems, present ideas, and close the sale. We are focused on exceptional customer service and attention to detail.

WHERE YOU WILL WORK

Our ClosetMaid world headquarters in Ocala is a 600,000 sq. ft. manufacturing and office facility.

We will provide all the equipment needed to be successful in your job.

WHAT YOU WILL DO

• Provide before and after-sales support to consumers via phone and email.
• Before Sales Support – Product, Pricing, Design, and ‘Where to Buy' information.
• Ask open-ended questions about customer's projects to determine their needs.
• Provide aesthetic and efficient creative design suggestions based on information provided by the Customer.
• Provide exceptional customer service through active listening.
• Recommend the proper parts and quantities needed for installation.
• Utilize resources to walk through customers with their design solutions.
• Provide accurate and complete drawings for job requests made by Architects, Designers, Builders, and Contractors for bid submittals.
• Assist Builders in creating upgrade solutions by creating builder books based on their requirements.
• Log and update customer information gathered during consultations and follow up with the essential information. 
• Escalate problems that are unable to be resolved on the spot through proper channels.
• Prepare status reports, including activity, closings, follow-up, and adherence to goals.
• Be trained in both consumer and pro building division product design.
• Establish and maintain a positive relationship with current and potential clients.
• Perform follow-up communication activities via phone, email, and chat.

REQUIREMENTS

• A High School Diploma or GED is a must. Trade school degree in design preferred.
• 1-2 years of interior design support and visualization experience preferred.
• Experience in customer service and/or inside sales.
• Knowledgeable in basic computer skills (MS Office, MS Excel, Outlook, etc.)
• Strong verbal and written communication. Bilingual in Spanish is a plus.
• Thrive in a fast-paced team environment.
• Stay calm under stressful situations.
• Attention to detail and accuracy.
• Able to perform basic math functions and calculate dimensions, and amounts.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form and perform critical reasoning.
• Stay current on design trends.
• Sales and Design Software skills, a plus (Salesforce, LiveStorage, Read Blueprints, CAD).
• Experience and skill in designing ClosetMaid products are a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen, type and use a mouse. The employee frequently is required to sit.  The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK AUTHORIZATION

The Ames Companies will only employ those who are legally authorized to work in the United States.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Design