PJM Interconnection

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AV Services Analyst I (II) (Maintenance)



*Flexible Work Arrangement: Hybrid*

The Conference and Services Audio/Visual Group (A/V Group) is responsible for providing technical planning, coordination, and support for all PJM multimedia events. These events include large conferences/symposiums, training sessions, various stakeholder meetings, as well as a variety of daily business meetings between PJM staff, stakeholders, and governmental agencies. The A/V Group also provides Tier 1 support for all technical equipment installed at PJM's campus including the daily operation and support of a state-of-the-art corporate conference center.

As a member of the A/V Group, the Audio Visual Services Analyst is responsible for supporting all PJM internal and external events that require technical assistance. Daily support activities include a variety of technical tasks such as configuring, operating, and trouble-shooting integrated A/V systems, a variety of projectors/displays, microphones, various sound equipment, computer systems, internet-based collaboration software tools, computer networking settings, operating the broadcasting studio, leading special projects and video conferencing systems.

Current technologies supported by the A/V Group include:

  • WebEx meeting collaboration software

  • MS Teams

  • MS Whiteboard

  • Kaltura MediaSpace

  • Audio Digital Signal Processors

  • Video switching, recording, editing, and broadcasting systems

  • Audio mixing, recording and editing

  • Crestron video switching and control systems

  • Wired and wireless microphones

  • Variety of digital and analog sound boards and equipment

  • Asset Management and tracking in Salesforce


Essential Functions:

  • Technical support for PJM's Conference and Training Center, other corporate conference rooms, and certain offsite events

  • Diagnosis and resolution of hardware, operating system, and software problems

  • Support Webex and Teams meetings for PJM Stakeholder meetings, external and internal meetings

  • Production support of multimedia events (streaming audio and video)

  • Assist with maintaining AV inventory and Asset Management

  • Monitor Teams Admin and MTR alerts, dispatch AV techs for troubleshooting of equipment

  • Create and support meetings using WebEx and MS Teams collaboration software

  • Schedule WebEx meetings, assist with scheduling AV staff, respond to all AV emails

  • Participate or lead PJM projects and initiatives which integrate with the PJM A/V functions

  • Develop and maintain documentation for PJM AV equipment and Standard Operating Procedures

  • Perform and track Preventative Maintenance

  • Setup and operation of live studio streaming with cameras, lighting, audio, video switching and the ability to live stream into Webex and MS Teams meeting

  • Build and develop strong relationships by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner

  • Frequent moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown

  • Occasional driving is required to provide support to remote meetings (personal vehicle and/or company vehicle with equipment)

  • Position requires some flexibility in daily scheduling; position is mostly on-site


Characteristics & Qualifications:


Required:

  • Bachelor's Degree in Multi-Media, Broadcast, Audio/Visual disciplines, or equivalent work experience

  • At least 4 years of work experience

  • Ability to produce high-quality work products with attention to detail

  • Ability to communicate effectively in a team environment

  • Experience in quantitative and qualitative analysis

  • Experience using verbal and written communications skills

  • Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

  • Experience assessing and evaluating new products, services and tools for large meeting support; including but not limited to: A/V equipment, sound equipment, meeting support tools/equipment, voting systems, and vendors

  • Experience operating a variety of current A/V technologies

  • Experience using hardware and software offerings for optimization of A/V services


Preferred:

  • At least 4 years of experience creating recordings of multimedia events utilizing HD video

  • A critical eye with a focus on all aspects of media production (including lighting, setting, and style adaptation)

  • Experience with PJM operations, markets, and planning functions

  • Experience supporting any of PJM Committees

  • Create recordings of multimedia events utilizing HD video. A critical eye with a focus on all aspects of media production (including lighting, setting, and style adaptation) is required for this role Create recordings of multimedia events utilizing HD video. A critical eye with a focus on all aspects of media production (including lighting, setting, and style adaptation)

  • Other: Certified Technology Specialist

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