S.C. Johnson & Son, Inc.
Sr. Associate, Consumer Experience Operational Support (Finance)
ABOUT THE ROLE
SCJ strives to be the most trusted company on planet. The goal of the Consumer Relationship Center is to contribute to that trust and exceed consumer expectations by continually striving to innovate and provide best in class consumer care, engagement, and community on behalf of our Global Consumer and Lifestyle Brands.
In this role, you will develop global best practices that can be implemented within region and ensure compliance to global corporate policies. You will be supporting the team of internal and external Customer Relationship Center hubs around the globe, and management of all channels/methods/means of consumer contact & engagement.
The Sr. Associate, Consumer Experience Operational Support reports to the Manager, Consumer Experience Center and is r esponsible for coordinating, communicating and executing various programs and activities related to a Best In Class consumer affairs operation, consistent with designated service and satisfaction strategy. The annual contact volume is 800,000. In this role, you will serve as initial point of contact and liaison for vendors, partners and internal clients on matters related to frontline contact handling. You will demonstrate the ability to develop a strong knowledge of call center management to the expert level.
KEY RESPONSIBILITIES
REQUIRED EXPERIENCE YOU'LL BRING
PREFERRED EXPERIENCES AND SKILLS
JOB REQUIREMENTS
BENEFITS AND PERKS
SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.
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Inclusion & Diversity
We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.
We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion .
Better Together
At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.
Equal Opportunity Employer
The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.
Accommodation Requests
If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com . All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.