Guest Services Agent (Personal Services)

Guest Services Agent
Job Overview
We are looking for a friendly, self-motivated, team-player who is tech savvy, detail oriented and loves customer service! The ideal candidate for this role will have excellent personal presentation and interpersonal skills. Attention to detail, the ability to multitask, and excellent communication skills are essential. The ideal candidate will also have a warm welcoming smile, a positive attitude, and be knowledgeable about all the treasures our area has to offer.
Job Responsibilities
Answering calls, emails, and texts directed to the guest services team from in-house guests, team members, and others.Promptly communicating updates and issues to in-house guests and other team members.Reporting, assigning, and scheduling maintenance and general tasks to our property management team.Responding to guest complaints and concerns with enthusiasm, empathy, and warmth.Troubleshooting common guest concerns and property issues.Utilizing available system resources to provide answers to common questions.Maintaining a working knowledge of all software and systems used in the guest services environment.Communicating and making updates to ensure that all information communicated to guests regarding the properties is accurate, timely, and up to date.Maintaining detailed records of communication received, communication sent, and action taken within system notes.Maintaining a friendly working relationship with all coworkers, third party vendors, and other departments.Creating and updating reservations in the companys booking systems.Responding to reservation inquiries from potential guests.Performing updates to system resources.Handling guest requests for compensation when problems occur during the guests stay.Completing additional duties assigned by the Guest Services Manager as needed.