Service Manager (Project Management)
POSITION: Service Manager
DIVISION: Lawn Care
REPORTS TO: Sr. Operations Manager
FSLA STATUS: Exempt
ABOUT US
Michael Hatcher & Associates has provided commercial landscape services in the mid-south since 1986. We specialize in commercial landscape installation and maintenance, including irrigation, with a service portfolio that includes professional and medical offices, retail centers, industrial complexes, multi-family developments, and homeowner association communities. We also deliver lawn care fertilization and weed control via the customer-facing brand Master Lawn.
Our commitment to quality is driven by three Core Values: Integrity, Teamwork, and Excellence, and nine Winning Behaviors. Whether dealing with our customers or teammates, we strive to Tell the Truth, Do the Next Right Thing, and Love, Respect, and Protect. We endeavor to perform our work with a Positive Can-Do Attitude, allow ourselves to Coach and Be Coached, and make time to Celebrate and Have Fun. We also Expect to Win, encourage one another to Own Your Outcomes, and promise to Deliver on Commitments. From crew members and technicians to support staff and senior leadership, this culture concept is shared by our talented team at every level, leading to our long-term success.
ABOUT THE ROLE
We are looking for a motivated and experienced Service Manager to oversee our service operations and ensure the highest level of customer satisfaction. The ideal candidate will have a strong background in service management, excellent leadership skills, and a commitment to operational excellence.
ESSENTIAL FUNCTIONS
Manage the daily operations of the service department to ensure efficient workflow.
Develop and implement service strategies that enhance customer satisfaction and loyalty.
Monitor service quality, address customer complaints, and implement corrective actions.
Train, mentor, and lead a team of service professionals to achieve operational goals.
Collaborate with other departments to improve service delivery and streamline processes.
Analyze service metrics and prepare reports for management review.
Maintain knowledge of industry trends and best practices to ensure continuous improvement.
ABOUT YOU
3-5 years of experience in service management or a similar position.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proven leadership abilities with experience in team development.
Proficiency in service management software and tools.
PHYSICAL ASPECTS OF THE JOB
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Physical demands are essentially those of sedentary work, and tasks may require extended periods at a keyboard or workstation. However, while carrying out the responsibilities of this job, the employee must be able to:
Regularly stand, walk, sit, bend, and squat; kneel; use hands to handle, control, or feel objects
Talk or hear, understand, and distinguish speech and other sounds
While performing the duties of this job, the employee will regularly be required to walk significant distances on uneven ground and to work outside in all weather conditions.
The employee will regularly be required to climb a ladder or other structure, reach above their head, and lift or push up to 15 pounds.
Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
The stress level is moderate.
The noise level in the work environment is moderate to loud.
EQUAL OPPORTUNITY EMPLOYER:
Michael Hatcher & Associates is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are passionate about safety and are ready to make a significant impact, we encourage you to apply!
