Senior Operations Manager - Hilton New York Times Square (Finance)

The Hilton New York Times Square Is looking for a Senior Operations Manager to lead our hotel team. Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features three food and beverage outlets.

The ideal candidate will have 4-5 years of hotel experience in various departments including Front Office, Food & Beverage, Housekeeping and Engineering. Knowledge of New York Union Local 6, as well as an affinity for team building and interpersonal skills are important aspects to the ideal candidate. This position will be the manager on duty during the PM shifts for all operations. This position will report to the Director of Operations!

Shift Pattern: Full Availability

Compensation: Between $80,000 - $90,000 annually, final offer based on experience

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?
As Senior Operations Manager, you would be responasible for managing the hotel operations on the PM Shift to ensure total guest satisfaction profitability, control costs and maintain standards. Provides leadership, organization, instruction and guidance to Housekeeping, Front Office, Security, Engineering and F&B staff during the PM Shift. Oversees housekeeping, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Ensures completion of daily objectives while maintaining Hilton's Brand Standards of cleanliness and guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Distribute/delegate/inspect room and cleaning assignments to Housekeeping Team Members.
• Encourages a team spirit amongst staff members with leadership and guidance
• Train and Supervise T eam Members in proper work procedures and techniques in all operating departments. Supervise and monitor work performance of Team Members by conducting room inspections.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs Guest Service, Front Office, Security, Engineering, Front Desk Agents, and Housekeeping staff in the details of work. Observes performance and encourages improvement. Attend various operational related meetings to obtain and disseminate pertinent information.
• Monitor team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward.
• Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and T eam M embers.
• Manages Hotel operations through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.
• Recruit, interview and train team members
• Act as liaison between hotel and vendors to review and assess latest hotel technology and products related to facility efficiency

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!